General FAQs

Yes, these are available to purchase on the Accessories page of our website.

Yes, lube can be used for all products that are labelled as waterproof. Please only use water-based lubricant.

Our waterproof toys can simply be rinsed. Alternatively, and for those toys that are not waterproof, use toy cleaner or wipe with a damp cloth.

With the exception of JETT, all of our toys are waterproof. Please note not all remotes are waterproof.

Typically the batteries can not be replaced in our toys. The exceptions are our remote controls and JETT, which use disposable batteries.

Please refer to the instruction manual for your specific toy. On average our toys will run anywhere between 40 minutes and 1.5 hours.

Please refer to the instruction manual for your specific toy. On average our toys require 2-4 hours charging time.

Please refer to your specific product instruction manual.

You will get the most out of JETT if you play with different Treble & Bass settings. Turning both bullets up to the max will cause the vibrations from each bullet to simply cancel each other out.

To avoid the motors dropping out of sync, always try to have the Treble setting slightly higher than the Bass setting.

As long as the silicone sleeve isn’t too loose around your penis (in which case you will need to hold the sleeve in place), you can use the toy completely flaccid.

Once erect, the toy can be used completely hands-free.

No

Using a little lubricant should help – don’t be scared to really stretch the silicone.

The silicone sleeve is very stretchy and is designed to fit 90% of penises. That said, the sleeve may be too tight if you have a very large girth, and minimum length is 8cm.

4x AA batteries.

Unfortunately not. Rechargeable batteries are slightly bigger than disposable batteries and will therefore not fit the device.

Firstly, when you receive your brand new ATOM PLUS, give it a really good stretch to loosen it up. Don’t be concerned if the toy makes slight cracking sounds – this is normal. Hold the toy horizontally with both hands and stretch the toy in order to elongate the hole. Now drop your balls through the gap. Turn the toy vertically and push your flaccid penis through the gap. You are now ready to turn the toy on and enjoy.

Yes, for the ultimate experience combine the ATOM PLUS with one of our static Guybrators such as PULSE or JETT.

Ensure you are pressing the function button (small bump on the bottom chrome plate) for a good 2-3 seconds.

Both! As well as being great for adding extra stimulation during penetrative sex, ATOM PLUS is amazing when used for solo masturbation (either on its own or in combination with one of our static Guybrators such as PULSE or JETT).

Unfortunately not. Although the toy is designed to fit 85% of penises, it will not fit if you have a very large girth and minimum length is 8cm.

Yes. The easiest way to do this is to rest the toy on something to support its weight. An example would be kneeling with the toy supported by a cushion.

Our bodies are hard-wired to receive stimulation in a certain way and to some extent the stimulation that PULSE provides can be a little counter-intuitive at first.

• We would advise that if this is the first time you have used PULSE, you begin by using the toy with lubricant as a masturbator. This perhaps feels a little more natural than using the toy static. Once you are used to the sensation delivered by the PulsePlate you can start to experiment with holding this against your frenulum as a static stimulator.
• PULSE works best at lower settings (the higher settings can simply make you numb if you don’t build up to them slowly). Although it is tempting to immediately go up the gears, you should try to refrain.
• Take your time with PULSE and allow it to build slowly – try not to rush the experience.
• Give it a few goes to help get your mind and body get used to the sensation. Get accustomed to the different ways you can apply pressure to yourself once you are in the toy. You might just discover the perfect spot.

The toy can be used static without lubricant, in which case you just let the PulsePlate do all the work. Alternatively, you can use lubricant and stroke with the toy.

Unfortunately not. Although the toy is designed to fit 85% of penises, it will not fit if you have a very large girth or your penis isn’t long enough to reach the PulsePlate (minimum length is about 8cm).

Absolutely. Please check out this review from theBig Gay Review.

Using a little lubricant should help.

Ensure you are pressing the function button (small silicone bump on the side of the toy) for a good 2-3 seconds.

Please be aware that there are two ways to put the toy on. Smaller fingers can simply be slid through the holes. There is a different technique for larger fingers. Please refer to the instruction manual for further information about this.

Unfortunately not. Although the toy is designed to fit 85% of fingers, it will not fit fingers that are particularly wide. Length, however, should not pose a problem.

No, don’t let the names confuse you. The toys use very different technology. Also, Pocket PULSE is exclusively a stroker, whilst PULSE can also be used static. Please visit thePULSE range pageto view the products options.

Unfortunately not. Although the toy is designed to fit 85% of penises thanks to its flexible arm, it will not fit if you have a very large girth, and minimum length is approx 8cm.

Yes, Pocket PULSE is a stroker so water-based lube is essential.

We have warehouse hubs in Europe, North America and Australia.

We ship Monday to Friday and in most cases the next working day.

We offer both Standard and Express shipping. Please check out ourDelivery&Returns pagefor more information on transit times.

We offer both Standard and Express shipping. Please check out ourDelivery&Returns pagefor more information on the different costs.

Please email us atcustomer.support@hotoctopuss.com.

Yes, you will receive tracking information with your order.

Yes, all items are dispatched in plain boxes with no markings that indicate what is contained within the package.

Please take a look at ourDelivery&Returns pagefor more information

We are able to ship to some destinations not on our list. Please contact us directly atcustomer.support@hotoctopuss.comto discuss this.

Yes, we offer a one year manufacturer’s warranty against defects in workmanship of the product. Please visit ourwarranty pagefor more details.

We will issue you with a Returns Authorisation Number and ask you to return the product to us. Once we’ve evaluated the product and deemed that it falls within the warranty, we will send you a replacement.

Please refer to ourSexcellent Returns Policyfor details on how to do this.

Ideally everything (toy, gift box, travel pouch, remote, charging cable etc…), however, if you no longer have these, returning just the toy will suffice.

We will try to troubleshoot with you, however, we will not be able to replace the item.

Unfortunately not. Warranty claims are for exchanges of the same item only.

Please email us atcustomer.support@hotoctopuss.com.

Unfortunately, we don’t offer discount codes outside our planned sales. However, we offer regular exclusive sales and discounts to our database. To join, simply sign up to our mailing list at the bottom of this page.

Public sales occur very occasionally such as on Black Friday and Valentine’s Day. Exclusive sales and discounts to our database happen more regularly. Sign up to our mailing list at the bottom of this page to be informed of any sales.

If you are a professional blogger and meet our criteria, we do offer our products out for review. Emaildigital.marketing@hotoctopuss.comto apply. Testers, however, are not required.

Yes, please visit our dedicatedAffiliates pageto find out how to join our programme.

Please email us atorders@hotoctopuss.com.

Please email us atenquiries@hotoctopuss.com.

Please email us atmedia@hotoctopuss.com.

Please take a look at ourprivacy policy.

The payment will show up as ‘HO London’.

We accept all major credit cards except for American Express.