Shipping charges
Shipping estimates are based on UK business days. This means national holidays and weekends are not included. If your order has not arrived within 2 weeks (4 weeks for Canada), please contact us at customer.support@hotoctopuss.com to report this. We have a limited window for tracking and resending missing orders.
United Kingdom
Standard - 3-5 days - £4.95
Express - 1-2 days - £8.95
United States
Standard (Hawaii, Alaska, Puerto Rico) - $14.95
Standard - 4-7 days - $9.95
Express - 2-4 days - $14.95
Canada
Standard - 5-10 days - $10.95 USD
Europe
Standard - 5-8 days* - 8.95 - 12.95 EUR
Express - 2-6 days* - 12.95 - 16.95 EUR
Australia
Standard - 9.95 AUD
New Zealand
Standard - 12.95 AUD
Rest of World (where sold)
Price on request
Delivery Information
If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us. If you are at home during the delivery write “Damaged/Opened/Missing content” and refuse the package when delivered by DHL/USPS.
Please note, due to an increase in door step piracy, as a small company, we are not able to take liability and responsibility for parcels that are stolen from unmanned or unsecure delivery locations
This includes homes with no secure delivery box, and apartment blocks with a shared entrance. Please ensure your delivery location is secure, or there is someone to accept your delivery.
We can only accept returns for refund within 14 days on unopened and unused items. Please contact customer.support@hotoctopuss.com to arrange a 14 day return.
Sexcellent returns
Click here to learn more about our Sexcellent Return Policy
Can I track my package?
Can I track my package?
Yes, you will receive tracking information with your order.
Where do you ship from?
Where do you ship from?
We have warehouse hubs in the United States, United Kingdom and Australia.
How quickly do you dispatch?
How quickly do you dispatch?
We ship Monday to Friday and in most cases the next working day.
Are your products shipped discreetly?
Are your products shipped discreetly?
Yes, all items are dispatched in plain boxes with no markings that indicate what is contained within the package.
Do I have to pay customs, duties, and taxes on my delivery?
Do I have to pay customs, duties, and taxes on my delivery?
Please note that orders outside of the United States, United Kingdom and Australia may be subject to certain import customs, duties, and taxes imposed by your country upon delivery. These charges are NOT included in the prices and shipping costs listed on hotoctopuss.com.
